My pet hate.
Today on Radio 4's 'Today' programme, Justine Webb asked OFGEM all the right questions and as usual did not get any sensible replies. He accused them of being "toothless and spineless" and he is absolutely right. They are also useless. This is not a new complaint, I have been writing about the energy companies for years and still nothing has been done about it to provide the consumer with a fair deal.